1. What are your opening hours?

We open from 7am to 6pm, Monday to Saturday. And on Sunday from 8am to 4pm. You can order online up until 1pm for same-day delivery. As a general rule, we close on public holidays but do open on occasions, typically Easter Saturday and Easter Sunday.

Please call first on 02 9566 1999 to see if we are open on these days to save disappointment.

2. What services does Jodie McGregor Flowers offer?

Our shop offers a wide range of services including custom floral arrangements, bouquets for special occasions, event decoration services, funeral flowers and an ultra-reliable and trusted flower delivery service. Of course you are welcome in-store and on-line. Please note that we are not currently offering wedding flower services.

3. How can I order flowers from Jodie McGregor Flowers?

You can order flowers from us either by visiting our physical store, calling us directly at 02 9566 1999 or through our online platform. For online orders you can choose specific options or let us create a bespoke offering with your input - simply select the type of flowers, arrangement style, colour and size. Then a message for the card and delivery details and we’ll do the rest.

4. At times your shop is filled with flowers but at other times the selection isn’t so full. Why is this?

We only ever sell flowers if they are fresh and full of life. This means that there will be times when we won’t have a shop that is overflowing with flowers as we are about to restock with lovely fresh blooms and foliages the next day.

Whilst we receive flowers directly from a number of growers throughout the week and at times attend the flower markets 6 days a week, we always refill the shop on Monday, Wednesday and Friday with flowers purchased from wholesalers and growers. As such, these days and Saturdays are the days when the shop will be overflowing with flowers.

You can still expect a good selection (and most importantly fresh flowers) on Tuesday, Thursday and Sunday, however, it’s less likely to be as comprehensive as on the essential market days. Having said that, we often find ourselves at the market on a Tuesday, Thursday or Saturday – just not all the time. We suggest calling us beforehand if there is a special flower that you really must have – we’ll do our best to obtain it for you. One other thing to note is the flower market closes on public holidays (except Easter Saturday) so on these occasions, the major market days change. For example, after a public holiday Monday the market will be closed Monday and Tuesday becomes a major market day so we’ll be at that market day.

5. How do I get a job at Jodie McGregor Flowers?

We’re always looking for fabulous, experienced florists. Simply get in touch with Stu on 0411 234 516 or at stubianco@gmail.com. We also at times have work experience opportunities for students studying floristry – please contact Stu for more information.

6. Why do the prices of the flowers vary from time to time?

Just like fruit and vegetables and seafoods and meats, the prices of flowers vary due to the seasons and supply and demand. Generally, we will then adjust our prices to reflect this. Sometimes it will result in us buying less of the flower if it has gone up to a level which we don’t feel represents value and we will just stock a small amount in the event that someone really loves that flower. Conversely, where there is plenty of a particular flower we may purchase a significant amount and offer it as a flower addict special. Unfortunately, COVID-19 had a huge impact on the availability and prices of flowers, reducing the availability and increasing the price significantly over this period.

7. I'm interested in having flowers delivered to my home or workplace on a regular basis. What’s involved?

It’s easy. We’ll talk about the look you’re after, the amount you are wanting to spend (prices start from $150 including GST and delivery) and when the best time to deliver or install the flowers is. We’ll set you up with an account, take your credit card details for security and start delivering gorgeous blooms to you. Watch how much happier you become when having a regular supply of flowers. Please contact us if you would like to know more.

8. What types of flowers do you have available?

We carry the seasons best and a variety of flowers and foliages such as roses, tulips, lilies, carnations, orchids, sunflowers, banksias, lisianthus, eucalyptus, magnolia and many, many, more. Availability of specific flowers will depend on the season and market conditions. Please get in touch with us on 02 9566 1999 if you want to check the availability of a specific bloom.

9. Can I customise my order?

Absolutely! We love working with our customers to create unique floral arrangements. Please reach out to us directly for custom orders on 02 9566 1999.

10. Do you offer same-day delivery?

Yes, we proudly offer same-day delivery for orders placed online - you can order for last minute same day delivery up until 1pm for all locations across Sydney. Our dedicated delivery team works diligently to ensure your flowers reach their destination on time. We highly recommend placing your orders early to ensure timely delivery. For orders placed after the 1pm cut-off, we advise contacting us directly to discuss the possibility of same-day delivery. We always strive to accommodate our customers' needs as best as we can. Our commitment to providing excellent service includes punctual and reliable delivery across the entirety of Sydney.

11. How much does delivery cost?

Delivery costs depend on the location and time of delivery. Starting from $20 for a standard same-day delivery to Annandale. The exact cost will be calculated at checkout when you place an order. For regular home or workplace deliveries, prices start from $150 including GST and delivery.

12. What happens if the recipient is not home at the time of delivery?

We will do our best to ensure that the flowers are left safely. We will also contact the recipient (unless requested not to or we haven’t been provided contact details) if no-one is home and we need to leave the flowers unattended. If the flowers aren’t safe to leave we will contact the recipient (if able) to ask where they can be left (neighbour/nearby business etc). Otherwise we will contact the customer for further instructions. If flowers cannot be left safely and we need to redeliver, return and redelivery fees may be charged.

13. What is your return/refund policy?

Due to the perishable nature of our products, we can't accept returns. However, if you're unsatisfied with your order, please contact us within 24 hours of receiving your flowers, and we will work with you to make it right.

14. Can I include a personal message with my order?

Yes, you can. There is an option to add a personal message during the checkout process on our website. This message will be included with the flower delivery.

15. Can I order flowers for delivery outside of Sydney?

We do offer delivery services outside of our immediate location. Please check our delivery locations on our website or contact us directly to confirm whether we can deliver to a specific location. We do offer delivery to areas in the Greater Sydney region but not beyond or interstate or overseas. Think east to Watson’s Bay, north to Palm Beach and Berowra Heights, west to Emu Plains and south to Rosemeadow.

16. How are your flowers sourced?

Our flowers are sourced from local Sydney and the greater Sydney region, country NSW, other Australian states and territories as well as from overseas suppliers. It depends very much on availability and the season. As a general rule, we might not buy some out of season local flowers that are available from overseas due to reservations on the quality and/or wholesale price. So although at times some flowers may be seen on Instagram and appear “in season” they may not be and we may not be stocking them. But we can always look to source what you are looking for.

17. What payment methods do you accept?

In store we accept cash and all major credit and debit cards. Through our online platform we accept all major credit and debit cards plus Afterpay. Direct payment can be made to our bank account, however, flowers will be delivered once confirmation of payment in our bank account has been received. For specific payment queries, please contact us directly.

18. How can I reach customer service?

You can reach our customer service team by phone at 02 9566 1999, email, or through the contact form on our website. Our operating hours are listed on our home page and under our FAQs, Question 1, found above.

19. What if I have a special request for an arrangement or a flower not listed on your website?

We welcome special requests and will do our best to accommodate them. We suggest calling us beforehand if there is a special flower that you really must have – we’ll do our best to obtain it for you.

20. How do I get my wedding flowers underway?

SORRY, BUT PLEASE NOTE THAT WE ARE NOT CURRENTLY OFFERING WEDDING FLOWER SERVICES. That’s easy. Fill in the appointment form here. We’ll be in touch to arrange a good time to meet. Appointments are held during the week and on Saturdays and typically we have one face to face meeting and then finalise all the details two weeks prior to your wedding. To secure us as your wedding florist involves a payment of a $500 deposit.

21. Wedding flowers seem more expensive. Why is this so?

Until this is explained people sometimes think that wedding flowers are over-priced. However, wedding flowers are more expensive as more flowers are used and more time is spent on them. There is time spent liaising with the church and reception venue, the bride and mother-of-the-bride, or wedding planner and also with the flower growers. In order to ensure that the flowers are the very best, more are purchased than for an everyday bouquet and wastage is significantly more. Honest engines, we really don’t make a killing on weddings. In fact, we always feel we don’t charge enough for the time involved.

22. How do I make my flowers last longer?

There are some simple ways to ensure that you get the most life from your flowers. Always cut the stems before you put them in water and keep the leaves above the water level by stripping them back at the base.

The water should be changed when it starts to look unclean, say every 2-3 days, and flower food added to most flowers although some, such as tulips and gerberas, do not benefit from the addition of food. Keep your flowers out of direct sunlight and sing to them each day (well, they’ll feel loved won’t they) and you will be on the way to keeping your flowers fresh.

For more information, please see our flower care page.